Privacy Policy

1. What information we collect

When you create an account, we collect your email address and the name or artist name you provide. If you subscribe to THEIMA Pro, we collect billing information through our payment processor, Stripe. We do not store card details directly.

When you use the app, we store data you create: saved venues, tour plans, email templates, outreach history, and interaction logs. This data is associated with your account and is never sold to third parties.

2. How we use your information

We use your information to operate the THEIMA service — to show you relevant venues and radio contacts, to send emails on your behalf when you use the Gmail integration, and to process subscription payments.

We do not use your personal data for advertising. We do not share your data with third parties except as described in this policy (Stripe for payments, Supabase for database hosting, Google for Gmail integration when you opt in).

3. Gmail integration

If you connect your Google account to THEIMA, we request only the gmail.send scope — the minimum required to send emails on your behalf. We do not read, store, or process the contents of your Gmail inbox. You can revoke access at any time from your Google account settings.

4. Data retention and deletion

Your account and all associated data is retained until you delete your account. To delete your account and all associated data, contact us at hello@theima.app. We will process your request within 30 days.

5. Cookies and tracking

THEIMA uses only essential cookies required for authentication and session management. We do not use advertising cookies, tracking pixels, or third-party analytics services.

6. Australian Privacy Act

THEIMA is operated from Australia and complies with the Australian Privacy Act 1988. If you have a complaint about how we handle your personal information, please contact us at hello@theima.app. If we cannot resolve your complaint, you may contact the Office of the Australian Information Commissioner.

7. Contact

Questions about this policy: hello@theima.app